IT-HOUR
System administrator by the hour
A qualified engineer when you need one, without a full-time salary.
What's included
- ✓On-site or remote
- ✓One-off tasks and urgent fixes
- ✓Pay only for time used
An hourly sysadmin is the right fit for small businesses
Save on IT staff: a qualified engineer handles your tasks on request, by the hour, exactly when you need it.
The service covers these needs
- —Short visits to the office, no long-term contract
- —Help setting up and maintaining computers and printers
- —Workplace setup for new employees
- —Full or partial replacement of an in-house system administrator
Full or partial replacement of your system administrator
A single in-house admin often brings these problems:
- 01Sick leave, holidays or resignation leave the company with no IT support
- 02Nobody else knows the passwords and settings
- 03Requests pile up when one person handles everything
- 04No documentation, so every change is a risk
- 05A full salary is paid even when there is little work
- 06One specialist cannot know every system well
As a result, your company gets
- ✓Fast help for your staff on site or remotely
- ✓A team that covers holidays and sick days
- ✓Documented setup, passwords and equipment
- ✓Regular maintenance of computers, printers and network
- ✓Clear costs: you pay only for the hours used
- ✓Advice on buying and upgrading equipment
Pricing
| Monthly price | STANDARD | MINI |
|---|---|---|
| Preliminary network check | free | free |
| Up to 5 PCs | 1200 MDL | 800 MDL |
| 6–10 PCs | 2000 MDL | 1500 MDL |
| 11–20 PCs | 3500 MDL | 2800 MDL |
| More than 20 PCs | negotiable | negotiable |
| Key figures | STANDARD | MINI |
|---|---|---|
| Planned visit every 6 months | yes | yes |
| Emergency visits per month | up to 4 | up to 2 |
| Requests handled | unlimited | unlimited |
| Response time | within 1 hour | within 4 hours |
| Arrival for emergencies | within 4 hours | within 24 hours |
| On-duty support engineer | yes | yes |
| Included services | STANDARD | MINI |
|---|---|---|
| Workstation maintenance | yes | yes |
| Server maintenance | by agreement | by agreement |
| Entry-level network equipment | yes | yes |
| Remote support | yes | yes |
| Backups | yes | yes |
| Equipment cleaning | yes | no |
| Working with third-party IT | yes | no |
| Third-party warranty handling | yes | no |
| Computer usage advice | yes | yes |
| Access to the ticket system | yes | yes |
| Work reports | yes | yes |
All services
IT-AUD
IT audit
A full review of your hardware, network, software and licences, with a map of the infrastructure and a list of risks.
Learn more →IT-ADMServer, network & database administration
Ongoing administration so your servers, network and databases stay fast, patched and backed up.
Learn more →IT-HOURSystem administrator by the hour
A qualified engineer when you need one, without a full-time salary.
Learn more →Cut IT costs by up to 30%.
Tell us about your needs and we'll send a free first assessment.